Employment Opportunities

HomeEmployment Opportunities

We employ people that believe in The Resurrection Project’s mission, and offer opportunities for personal growth. We have achieved our success because of the people we employ.

The Resurrection Project is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation (including gender identity), military status, disability, language (any language use not related to job duties), or any other status protected by applicable federal, state, or local law.

If you are interested in applying for a position, please send us your resume and cover letter by e-mail at [email protected]

Please send all resumes and cover letters to the attention of our Human Resources Department. We kindly request no phone calls please.

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Data and Evaluation Manager, Immigrant Justice

11/26/2021

The Data and Evaluation Manager serves as the lead for managing and maintaining data collected by TRP’s Immigrant Justice Department. The Data and Evaluation Manager will work internally with TRP’s legal team to provide oversight on their case management systems while also overseeing the external data collection of TRP's 40+ subgrantee partners. The Manager will perform select database management duties in collaboration with TRP’s IT department, ensure the accurate collection of and cleaning of data on a monthly basis, and provide technical support to subgrantee partners with trainings, development of materials, and one-on-one assistance. Additionally, the Manager will work closely with the Director of Immigrant Justice Partnerships to generate analytics and create data visualizations to share the impact of our work.

Position Title

Data and Evaluation Manager, Immigrant Justice

Supervisory Relationship

Director of Immigrant Justice Partnerships

Organization General Description

The Resurrection Project (TRP) is a 501(c)(3) community-based organization.  Founded by a coalition of Pilsen churches in 1990, The Resurrection Project's mission is to build relationships and challenge people to act on their faith and values to create healthy communities through organizing, education and community development. The organization primarily serves low and moderate-income families in Pilsen, Little Village, Back of the Yards, and Melrose Park.

Department Description

The goal of TRP’s Immigrant Justice Department is to provide opportunities for authentic local immigrant leadership, to offer holistic community-based immigration legal services, and to work in coalitions to expand access to legal representation.

Within TRP’s Immigrant Justice Department, the partnerships team’s role is to strengthen the existing infrastructure of community-based legal aid and immigrant rights organizations by providing the funding they need to hire and retain talented legal representatives and train community navigators.

General Job Description:

The Data and Evaluation Manager serves as the lead for managing and maintaining data collected by TRP’s Immigrant Justice Department. The Data and Evaluation Manager will work internally with TRP’s legal team to provide oversight on their case management systems while also overseeing the external data collection of TRP's 40+ subgrantee partners. The Manager will perform select database management duties in collaboration with TRP’s IT department, ensure the accurate collection of and cleaning of data on a monthly basis, and provide technical support to subgrantee partners with trainings, development of materials, and one-on-one assistance. Additionally, the Manager will work closely with the Director of Immigrant Justice Partnerships to generate analytics and create data visualizations to share the impact of our work.

Primary Job Duties and Responsibilities

  • Design, review, and maintain the Immigrant Justice Department’s data collection tools and methodology for data entry to ensure accuracy and compliance with reporting requirements;
  • Under the supervision of the Director of Immigrant Justice Partnerships and in collaboration with TRP’s IT department, maintain and update the partnerships Salesforce portals;
  • Provide oversight on internal case management systems, LawLogix and Salesforce, including data validation to ensure accuracy for TRP legal clinic;
  • Provide oversight on the effective use of the department’s Customer Relation Management system, Salesforce;
  • Support the 40+ organizations funded by TRP’s Immigrant Justice Partnerships by providing trainings, one-on-one assistance, and written manuals for data entry;
  • Review subgrantee reports on a monthly basis and follow up with agencies to revise or update data as needed to ensure accurate reporting;
  • Conduct quality control measures and audits to ensure the reliability of data collection;
  • Use statistical tools to interpret data sets and create data visualizations to communicate the impact of the programs;
  • Administer ongoing data clean-up including database deduplicating, merging data fields, data batch processing, and other data clean up as needed;
  • Document training process and maintain records of subgrantee and staff training;
  • Assist Director in compiling monthly reports to funders;
  • Prepare and assist with the production of periodic queries, reports, and marketing materials;
  • Provide on-going input in Salesforce buildout and data collection systems to ensure appropriate data is being collected while limiting the burden of data entry on subgrantee partners;
  • Maintain required job skills and core professional competencies;
  • Attend and participate in required educational programs and staff meetings; and
  • Perform other duties as assigned.

Essential Qualifications and Skills

  • Bachelor's Degree is preferred or demonstrated and significant experience working with immigrant communities and an understanding of data management best practices;
  • Knowledge and experience in Salesforce CRM strongly preferred;
  • Bilingual in English and Spanish a plus but not required;
  • 1-3 years’ experience in research and/or program evaluation in nonprofit organization strongly preferred;
  • Experience working with immigrant advocacy groups strongly preferred;
  • Strong verbal and interpersonal communication skills, including the ability to listen well, convey thoughts clearly, speak in public, and work effectively as a member of a team;
  • Excellent analytical, writing, and organization skills with the ability to work well under pressure, multi-task, and meet established timelines and goals;
  • Demonstrated skills in facilitation, relationship building, and collaborative planning;
  • A high degree of creativity, energy, and initiative; and
  • Experience working independently and as a team.

Salary Range: $55,000 - $60,000

Position Classification

Full-Time, Exempt

Statement of Equal Opportunity

The Resurrection Project is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, or disability.

Facilities Service Technician

11/26/2021

The Resurrection Project has an immediate need for Facilities Service Technicians located at our Pilsen, Little Village and Melrose Park properties. The Service Technician will assist in day-to-day maintenance operations and complete general maintenance work orders, service requests and execute vacant apartment “Turns” or “Make-Readies” as assigned by the Facilities Department’s Superintendent, Manager, and Supervisor so as to maintain the exterior and interior of TRP’s commercial and residential buildings.

Position Title

Facilities Service Technician

Supervisory Relationship

Facilities Manager

Organization General Description

The Resurrection Project (TRP) has grown to become a powerful and effective social enterprise that seamlessly blends community development, community organizing, and advocacy with human service delivery to create vibrant, healthier, and involved communities. TRP, started with an initial seed capital of $30,000, and its efforts have leveraged over $600 million in community investment.

The organization’s entrepreneurial spirit has transformed its success into a model that strengthens the social fabric of troubled neighborhoods'. TRP’s model includes three-pillars:

  • Community Ownership: Provide tools and skills for self-advocacy.
  • Community Wealth: Enable financial stability to induce economic mobility.
  • Stewardship of Community Assets: Build and preserve assets to revitalize neighborhoods.

Division Purpose

The purpose of the Real Estate Assets and Services (REAS) division is the management of the social, fiscal, and physical aspects of the operation of TRP owned residential, commercial, and community properties.  The REAS division is comprised of teams in Property Management, Compliance, Maintenance, and Resident Services who work together to ensure our physical assets and tenants are cared for and supported.  In addition, this team works together and in alignment with TRP departments to learn in-depth the needs of the community in which they serve and the specific needs of the asset and tenant.

General Job Description

The Resurrection Project has an immediate need for Facilities, Service Technicians located at our Pilsen, Little Village and Melrose Park properties. The Service Technician will assist in day-to-day maintenance operations and complete general maintenance work orders, service requests and execute vacant apartment “Turns” or “Make-Readies” as assigned by the Facilities Department’s Superintendent, Manager, and Supervisor so as to maintain the exterior and interior of TRP’s commercial and residential buildings.

Primary Job Duties and Responsibilities

Perform general repair and maintenance such as, but not limited to the following:

·     Basic electrical repairs such as light bulb replacement, GFCI, toggle switch and outlet replacements.

·     Basic plumbing repairs such as shower, toilet, faucet, vanity, drains, and sink fixture issues.

·     Basic carpentry repairs such as doors, door jambs, locks, cabinets, countertops, window sash, windowsills, and window screen repairs or replacements.

·     Participates in vacant unit turn-over process which is our “Make-Ready” program to help ensure that vacant apartments are quickly assessed, assigned, and made ready for new prospect/resident move in.

·     Visually inspect buildings and grounds during daily work and report anything in need of repair, replacement, or extra ordinary circumstances regarding the properties or its occupants to the Facilities Superintendent, Facilities Manager and/or Facilities Supervisor.

·     Maintains assigned buildings neat and organized by routinely performing exterior and interior grounds and basic cleaning of common areas inside and out by sweeping, dusting, vacuuming, and wiping down of hard surfaces.

·     Removes garbage from all trash cans and waste baskets. Garbage cans, dumpsters, chute-rooms, and surrounding areas must be kept up and free of trash and debris.

·     Responds to TRP staff, partners, department heads, apartment residents and commercial tenants in a professional, courteous, and timely manner.

·     Abides by our computerized, Yardi, maintenance work-order program when completing work-orders and service requests. Providing detailed information on services performed and parts utilized to execute and satisfy said services.

·     Treats all tenants, occupants, residents, and fellow employees with the highest level of concern, care, and respect.

·     Assists in maintaining inventory of supplies and equipment owned by The Resurrection Project in addition to shop-stock items.

·     Keeps work area clean and ensures tools and equipment are in good working condition.

·     Maintains safe working conditions for fellow employees, tenants, occupants, and residents.

·     Performs duties according to Occupations Safety & Health Act (OSHA) standards.

·     Actively seeks opportunities to increase skills and expand knowledge base.

·     Participates in on-going training and education as assigned by Facilities Superintendent and Facilities Manager.

·     Wears TRP provided uniforms, shirts, pants, and always maintains a professional appearance.

·     Assists with maintenance emergencies when necessary, such as emergency floods, snow removal, and after-hours duty/on-call schedules.

·     Maintains regular and consistent attendance and punctuality to ensure all essential duties are fulfilled to satisfactory level.

·     Performs other duties as assigned by Facilities Leadership.

Essential Knowledge and Skills

·     High school diploma or GED and one year certification from a college or technical/vocational trade- school program in a related field.

·     Alternatively, to the above, 3 years equivalent in Facilities-Maintenance field.

·     Experience in the multi-family, hospitality and/or facilities-maintenance field.

·     Familiarity with standard equipment, tools, and basic knowledge of maintenance repair tasks.

·     Thorough and attentive to directives and guidance provided by immediate supervision.

·     Ability to read and interpret documents in English, such as work-orders/service-request, safety rules, operating and maintenance instructions, and procedure manuals.

·     Bilingual in Spanish and English preferred.

·     Proficient knowledge of Microsoft Windows, Microsoft Office, Building Automation Systems/Controls, Internet, and Email.

·     Must be highly motivated and demonstrates and ability to work independently as well as part of a team.

·     Ability to build relationships and work effectively with people of diverse social, faith, economic, and racial/ethnic backgrounds.

·    Access to a motor vehicle, valid driver’s license, with proof of insurance, and ability to travel within the TRP portfolio.

Special Working Conditions and Demands

·     Must be able to climb step and extension ladders.

·     Subject to indoor/outdoor noise, vibration, weather, and other environmental conditions.

·     Lifting, carrying weights of 50 lbs., climbing, standing, crawling/kneeling, and repetitive motions.

·     Must comply with safety protocols and wear Personal Protective Equipment (PPE) including safety glasses, face mask, mouth and nose covering, gloves, and back support as needed.

·     Lack of heating, reduced ventilation, lack of air conditioning, odors, noise, animals, heights, infectious diseases, irregular hours due to work conditions & exposure to inclement weather.

Position Classification & Salary

Full-Time. Hourly, commensurate with experience.

Statement of Equal Opportunity

The Resurrection Project is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation (including gender identity), military status, disability, or language (any language use not related to job duties). In addition to federal law requirements, The Resurrection Project complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

To Apply

Interested parties should send a cover letter and resume to [email protected].  No phone calls please.

Grant Associate

11/26/2021

The Grant Associate supports the financial and compliance management of a distinct portfolio of public and intermediary funding sources for TRP’s diverse array of programs.  This work includes vouchering and reporting, financial tracking, communicating, and coordinating with program managers on budgeting and spending, supporting internal and external audit questions, and assisting with completion of TRP’s annual SEFA reporting.

Position Title

Grant Associate

Supervisory Relationship

Lead Grant Associate

Organization General Description

The Resurrection Project (TRP) has grown to become a powerful and effective social enterprise that seamlessly blends community development, community organizing, and advocacy with human service delivery to create vibrant, healthier, and involved communities. TRP, started with an initial seed capital of $30,000, and its efforts have leveraged over $600 million in community investment.

The organization’s entrepreneurial spirit has transformed its success into a model that strengthens the social fabric of troubled neighborhoods'. TRP’s model includes three-pillars:

  • Community Ownership: Provide tools and skills for self-advocacy.
  • Community Wealth: Enable financial stability to induce economic mobility.
  • Stewardship of Community Assets: Build and preserve assets to revitalize neighborhoods.

Division Purpose

The Public Funding division, operating within the Finance and Accounting department, manages all government relationships, including sourcing, compliance, reporting, and vouchering for all contracts with a public-sector agency. The Finance and Accounting department oversees TRP’s operating, investment and building funds, develops cash management strategies, and provides accurate and timely financial reporting to all divisions within the organization so that each division can effectively manage their respective programs. This division also prepares all financial reports needed for Vice Presidents, CFO, COO, CEO, and Board of Directors review.

Primary Job Duties and Responsibilities

The Grant Associate supports the financial and compliance management of a distinct portfolio of public and intermediary funding sources for TRP’s diverse array of programs.  This work includes vouchering and reporting, financial tracking, communicating, and coordinating with program managers on budgeting and spending, supporting internal and external audit questions, and assisting with completion of TRP’s annual SEFA reporting.

  • Manages day-to-day vouchering, compliance, and financial-related tracking and reporting for a subset of TRP’s portfolio of public and intermediary funding sources.
  • Vouchers assigned grant funders in a timely, complete, and accurate manner
  • Supports preparation of monthly revenue submissions for the organization for grants and contracts
  • Helps track and maintain list of staff allocation by grant/contract
  • Provides monthly vouchers to accounting manager in preparation of coding vouchers and A/R invoices, check requests, deposits, and adjustment entries for assigned departments
  • Supports development of monthly grant tracking report for Controller, senior management, and program directors that includes Budget vs. Actuals, spending by budget category, etc.
  • Works on the development and/or modification of grant budgets
  • Helps ensure compliance with relevant laws and regulations and integrity of financial data

Performance Measures

  • Accurate and timely preparation of financial reports and compliance fulfillment.
  • Accurate and timely preparation of monthly financial update entries for entire organization by the 10th business day of each mont
  • Produce error-free accounting reports and present their result
  • Ensure compliance with relevant laws and regulations and integrity of financial data.
  • Assists and analyzes financial information to recommend or develop efficient use of resources and procedures, provide strategic recommendations, and maintain solutions to financial problem
  • Active participation in required staff meetings and event

Essential Knowledge and Skills

  • Bachelor’s degree in accounting, finance, public administration, or related field
  • Minimum three years’ voucher experience with a non-profit organization preferred.
  • Strong analytical skills required. Well-organized and detail-oriented.
  • Demonstrated ability to build relationships and work effectively with people of diverse social, faith, economic and racial/ethnic backgrou
  • Excellent written and oral communication sk
  • Demonstrated knowledge of Word, Excel, MIP, Sales Force, Concur and iSupplier accounting programs, and the Internet required.

Special Working Conditions and Demands

  • Ability to meet a constant stream of deadlines.
  • Proven ability to work both independently and collaboratively.
  • Must be able to work some evenings and weekends as extended hours are required during audit time.
  • Ability to travel within city and sometimes out of state.

Position Classification

Full-Time, Exempt

Statement of Equal Opportunity

The Resurrection Project is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation (including gender identity), military status, disability, or language (any language use not related to job duties). In addition to federal law requirements, The Resurrection Project complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

To Apply

Interested parties should send a cover letter and resume to [email protected].  No phone calls please.

Homeownership Advisor

11/26/2021

The Homeownership Advisor is an experienced housing professional with a commitment to affordable housing and social justice. He/she is responsible for assisting homeowners and prospective homebuyers through the homeownership process by providing one-on-one housing counseling, homebuyer education, and access to affordable mortgage and financial products.  The Homeownership Advisor assists with the implementation of activities within TRP’s Full Circle Homes initiative.

The Homeownership Advisor is a member of the Full Circle Homes team and works with other staff to further TRP's mission through the promotion of financial capability, sustainable homeownership, and wealth building.

Job Duties and Responsibilities

  • Provide individual homeownership and financial counseling which will include a comprehensive financial assessment for pre-purchase, financial capability, and foreclosure prevention.
  • Conduct affordability analysis, including a review of credit, debt, savings, and income, and guide households on establishing a strong household budget.
  • Develop individualized financial/homeownership action plans that will assist clients in achieving their goals, obtaining, or preserving homeownership.
  • Recruit community participants for one-on-one counseling and education in order to meet individual goals for number of new clients and homeowners created.
  • Provide ongoing support and follow up with clients.
  • Maintain knowledge of Federal, State, and other laws concerning housing, lending, and fair housing.
  • Develop and maintain relationships and knowledge of programs with government agencies, local financing programs, and other community resources.
  • Maintain accurate data in TRP’s client management system, Salesforce, to effectively track client and program progress; adhere to all guidelines related to confidentiality of files and records.
  • Coordinate with other Full Circle Homes and TRP staff to offer additional complementary and needed services.
  • Cultivate, manage, and expand relationships with participants, leaders, TRP member institutions, and partners to promote and further TRP's Full Circle Homes goals and organizational mission.
  • Maintain required job skills, core professional competencies and certifications.
  • Attend and participate in required educational programs and staff meetings.
  • Perform other duties as assigned.

Essential Qualifications and Skills

  • Associate degree in a relevant field of study is preferred or three years’ experience in housing counseling, community development, finance, real estate sales, social work or related field experience required.
  • HUD Certification required within 6 months of hire.
  • Ability to deal calmly with clients who may be distressed and/or highly emotional.
  • Bilingual in English and Spanish required.
  • Highly motivated and demonstrated ability to work independently as well as part of a diverse team.
  • Strong verbal and interpersonal communication skills, including the ability to listen well, convey thoughts clearly, speak in public, and work effectively as a team member.
  • Strong knowledge of mortgage lending and loan products and ability to provide guidance on mortgage lending products and local down payment assistance programs; knowledge of the Illinois foreclosure process a plus.
  • Excellent analytical, writing, and organizational skills with the ability to work well under pressure, multi-task, and meet established timeliness and goals.
  • Demonstrated skills in facilitation, relationship building, and collaborative planning.
  • Ability to communicate thoughts and ideas effectively and to effectively interpret general policy, criteria, and procedures for specific situations as it relates to financial wellness and education services.
  • Technical skills in Microsoft Office (Word, Excel, PowerPoint, Outlook), Internet, Zoom, and data systems like Salesforce required.

Special Working Conditions and Demands

  • Willingness to work flexible hours as needed; evenings and weekends required.
  • Access to a car, valid driver’s license, and ability to travel within the metropolitan area and sometimes out of state.

Statement of Equal Opportunity

The Resurrection Project is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation (including gender identity), military status, disability, language (any language use not related to job duties), or any other status protected by applicable federal, state, or local law.

How to Apply
Contact Information Email: [email protected] send resume and cover letter by email. No phone calls please.

Mail: Human Resources, 1805 South Paulina, Chicago, IL 60608  To learn more about The Resurrection Project or Full Circle Homes, please visit www.resurrectionproject.org and www.fullcirclehomes.org.

Lead Staff Attorney, Detained Project, Immigration Legal Services Program

11/26/2021

Direct Services, Case Management, and Data Collection Responsibilities:

  • Provide expert consultation and representation to clients and potential clients including case preparation and follow-up.
  • Handle removal defense caseload for all detained clients as well as some non-detained clients including, but not limited to, bond hearings and representation in immigration court and before the Board of Immigration Appeals (BIA).
  • Maintain required job skills and core professional competencies.
  • Keep current on changes in immigration law and procedures through research and trainings.
  • Make appropriate referrals as necessary for immigration legal services beyond the scope of the program.
  • Maintain comprehensive up-to-date notes of client contact, indicating date, subject matter, and resolution in the client file, per TRP’s Immigration Legal Services Program procedures, and notify client of all activity regarding their case in a timely manner.
  • Actively participate in case review and other meetings needed to effectively provide excellent quality service to all clients.
  • Attend and participate in required educational programs and staff meetings.
  • Perform other duties as assigned.

Position Title

Lead Staff Attorney, Detained Project, Immigration Legal Services Program

Supervisory Relationship

Managing Attorney of Immigration Legal Services

Organization General Description

After 30 years and an initial seed capital of $30,000 from area parishes, The Resurrection Project (TRP) has grown to become a powerful and effective social enterprise that seamlessly blends community development, community organizing, and advocacy with human service delivery to create vibrant, healthier, and involved communities. Our efforts have resulted in leveraging over $500 million in community investment.

Department Description

The Resurrection Project offers high-quality immigration legal services aimed at protecting Illinois residents and reuniting immigrants with their families.

Our attorneys and DOJ accredited representatives consult community members on a variety of services, including: Citizenship, family petitions, adjustment of status, DACA renewals, U-Visa and VAWA for victims of domestic violence, removal defense, bond hearings, and asylum.

Job Duties and Responsibilities

  • Direct Services, Case Management, and Data Collection Responsibilities:
    • Provide expert consultation and representation to clients and potential clients including case preparation and follow-up.
    • Handle removal defense caseload for all detained clients as well as some non-detained clients including, but not limited to, bond hearings and representation in immigration court and before the Board of Immigration Appeals (BIA).
    • Maintain required job skills and core professional competencies.
    • Keep current on changes in immigration law and procedures through research and trainings.
    • Make appropriate referrals as necessary for immigration legal services beyond the scope of the program.
    • Maintain comprehensive up-to-date notes of client contact, indicating date, subject matter, and resolution in the client file, per TRP’s Immigration Legal Services Program procedures, and notify client of all activity regarding their case in a timely manner.
    • Actively participate in case review and other meetings needed to effectively provide excellent quality service to all clients.
    • Attend and participate in required educational programs and staff meetings.
    • Perform other duties as assigned.

Essential Knowledge and Skills

  • Juris Doctorate degree and two or more years practicing immigration law, handling bond, asylum, and removal defense required. Experience handling detained representation strongly preferred.
  • Bilingual in English and Spanish required.
  • Demonstrated ability to build relationships and work effectively with people of diverse social, faith, economic and racial/ethnic backgrounds.
  • Excellent verbal, analytical, writing, and organization skills.
  • Proficient knowledge of MS Office and case management software.
  • Highly motivated and demonstrated ability to work independently as well as part of a team.
  • Strong attention to detail.

Special Working Conditions and Demands:

  • Office hours are Tues-Sat
  • Willingness to work flexible hours as needed.
  • Access to a car, valid driver’s license and insurance, and ability to travel within the metropolitan area and sometimes out of state.
  • Salary Range: $65,000-$70,000 commensurate with experience

Position Classification

Full-Time, Exempt

Statement of Equal Opportunity

The Resurrection Project is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation (including gender identity), military status, disability, language (any language use not related to job duties), or any other status protected by applicable federal, state, or local law.

Application Instructions

Please send resume and cover letter by email.

Contact Information Email

[email protected]

Immigration Legal Services Coordinator

11/26/2021

Direct client duties:

  • Welcome new and current clients for the Immigration Legal Services Department.
  • Respond to general calls/walk-in and email inquiries in a timely and professional manner. Make referrals in these situations to appropriate services when not available internally from agency.
  • Conduct phone / in-person inquiries where necessary to determine eligibility for services, and identify basic case facts.
  • Assist individuals with completion of intake forms, register clients for consultations, and direct inquiries to appropriate staff or sources based on client need.
  • Manage Immigration Intake Line and transfer calls when required.

 

Administrative Duties:

  • Provide support to Immigration Legal Services Manager with various tasks as needed.
  • Ensure that all office equipment is in good repair, adequately stocked and kept neatly in its appropriate place.
  • Perform administrative duties including answering phones, taking and delivering messages, processing incoming and outgoing mail, sending template correspondence to clients, making copies, filing records, mailing immigration applications (when needed), and distribute correspondence.
  • Under close supervision, support our online appointment system.
  • Make office supply orders, shredding company orders and other office service requests as needed.
  • Processing client payments and donations alongside Immigration Legal Services Manager.
  • Any other work in connection with the Immigration Department that may be allotted by the ILS Manager and Managing Attorney.

 

Case management duties:

  • Refer to case management software to provide up to date information for current clients.
  • Input case notes when clients drop off/pick up documents or request updates and effectively report case notes to case management system.
  • Enter documents into internal case management system as needed.
  • Provide guidance to individuals on next steps, resources, and referrals if case is referred out.
  • Pull reports from case management system as requested by Immigration Legal Services Manager.
  • Other duties as assigned

Position Title

Immigration Legal Services Coordinator

Supervisory Relationship

Immigration Legal Services Manager

Organization General Description

After 30 years and an initial seed capital of $30,000 from area parishes, The Resurrection Project (TRP) has grown to become a powerful and effective social enterprise that seamlessly blends community development, community organizing, and advocacy with human service delivery to create vibrant, healthier, and involved communities. Our efforts have resulted in leveraging over $500 million in community investment.

Department Description

The goal of the Immigration Legal Services Program is as follows: to assist currently eligible immigrants with their applications before USCIS; to provide direct legal services while engaging more people in Community Organizing and Financial Wellness programming; and to provide resources for the community to prepare for Comprehensive Immigration Reform or  for Immigration enforcement measures.

Job Duties and Responsibilities

Direct client duties:

  • Welcome new and current clients for the Immigration Legal Services Department.
  • Respond to general calls/walk-in and email inquiries in a timely and professional manner. Make referrals in these situations to appropriate services when not available internally from agency.
  • Conduct phone / in-person inquiries where necessary to determine eligibility for services, and identify basic case facts.
  • Assist individuals with completion of intake forms, register clients for consultations, and direct inquiries to appropriate staff or sources based on client need.
  • Manage Immigration Intake Line and transfer calls when required.

 

Administrative Duties:

  • Provide support to Immigration Legal Services Manager with various tasks as needed.
  • Ensure that all office equipment is in good repair, adequately stocked and kept neatly in its appropriate place.
  • Perform administrative duties including answering phones, taking and delivering messages, processing incoming and outgoing mail, sending template correspondence to clients, making copies, filing records, mailing immigration applications (when needed), and distribute correspondence.
  • Under close supervision, support our online appointment system.
  • Make office supply orders, shredding company orders and other office service requests as needed.
  • Processing client payments and donations alongside Immigration Legal Services Manager.
  • Any other work in connection with the Immigration Department that may be allotted by the ILS Manager and Managing Attorney.

 

Case management duties:

  • Refer to case management software to provide up to date information for current clients.
  • Input case notes when clients drop off/pick up documents or request updates and effectively report case notes to case management system.
  • Enter documents into internal case management system as needed.
  • Provide guidance to individuals on next steps, resources, and referrals if case is referred out.
  • Pull reports from case management system as requested by Immigration Legal Services Manager.
  • Other duties as assigned

 

Essential Knowledge and Skills

  • At least two years of experience as a receptionist, Administrative Assistant or similar, with, or in a non-profit community-based organization or a law firm.
  • Must be experienced in Microsoft Office.
  • Possess excellent public speaking skills in order to effectively and professionally facilitate client needs and staff meetings.
  • Ability to work effectively and professionally in stressful situations and with a high volume of public and professional inquiries while exhibiting sound judgment and using discretion.
  • Demonstrated ability to build relationships and work effectively with people of diverse social, faith, economic and racial/ethnic backgrounds.
  • Strong customer service skills required.
  • Bilingual in English and Spanish required.
  • Excellent verbal, analytical, writing, and organization skills.
  • Ability to: work well under pressure, multi-task, and meet established timelines and goals.
  • Experience with case management software or CRM software.
  • Prior experience with immigration intake or understanding of immigration legal services preferred.
  • Experience with Lawlogix is a plus
  • Desire to learn about immigration law and policy.

 

Special Working Conditions and Demands

  • Willingness to work flexible hours; evenings and weekends required
  • Access to a car, valid driver’s license and insurance, and ability to travel within the metropolitan area and sometimes out of state

Position Classification

Full-Time, Exempt

Statement of Equal Opportunity

The Resurrection Project is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation (including gender identity), military status, disability, language (any language use not related to job duties), or any other status protected by applicable federal, state, or local law.

Application Instructions

Please send resume and cover letter by email. No phone calls please.

Contact Information

Email: [email protected]

Mail: Human Resources, 1805 S. Paulina, Chicago, IL 60608

Immigration Legal Services Manager

11/26/2021

The Immigration Legal Services Manager is responsible for strategic planning, coordination and implementation of direct legal services and grant reporting for the Immigration Legal Services program.  The Immigration Legal Services Manager assures that all logistics, volunteers, and staff are fully prepared to provide quality services to TRP clients. The Immigration Legal Services Manager also works in close collaboration with other TRP pillars to guide clients through various TRP services.

Position Title

Immigration Legal Services Manager

Supervisory Relationship

VP of Immigrant Advocacy & Defense

Organization General Description

The Resurrection Project (TRP) is a 501(c)(3) community-based organization.  Founded by a coalition of Pilsen churches in 1990, The Resurrection Project's mission is to build relationships and challenge people to act on their faith and values to create healthy communities through organizing, education and community development. The organization primarily serves low and moderate-income families in Pilsen, Little Village, Back of the Yards, and Melrose Park.

Department Description

The goal of the Immigration Legal Services Program is to provide direct legal services while engaging clients in advocacy and education and to provide resources for the community to prepare for changes in immigration policy.

Primary Job Duties and Responsibilities

  • Manage the coordination of TRP clinic and workshops – including staff coordination, securing dates and locations, logistics planning, and volunteer assignments.
  • Manage and oversee Intake Specialist for the Immigration Legal Services department.
  • Manage and oversee integration of promotoras in clinic.
  • Manage office operations for the clinic including mail with particular care on client mail.
  • Manage all grant reporting for the Immigration Legal Services department.
  • Manage and oversee interns and volunteers who work within TRP’s Immigration Legal Services.
  • Manage TRP’s Immigration Legal Services Program intake process and assist applicants in a professional and compassionate manner and maintain confidential information.
  • Serve as lead on case management system, Lawlogix including data validation to assure accuracy.
  • Serve as lead on the effective use of the organization’s Customer Relation Management system, Salesforce.
  • In collaboration with Intake Specialist, manage a multi-line hotline with immigration inquiries and assist with a high volume of public and professional inquiries by triaging individual cases and providing general information.
  • Identify cross-over services for other TRP programs and services and set referral process.
  • Provide legal assistant support for the immigration department: perform data entry; prepare and disseminate mail; and fax, file, scan, and copy documents for case files.
  • Actively participate in public education workshops regarding important immigration issues facing the community.
  • Actively engage in understanding current immigration law and TRP’s office procedures relating to immigration case work.
  • Maintain required job skills and core professional competencies.
  • Attend and participate in required educational programs and staff meetings.
  • Perform other duties as assigned.

Essential Qualifications and Skills

  • Bachelor's Degree is preferred or demonstrated and significant experience in working with immigrant communities and an understanding of immigration legal services
  • Bilingual in English and Spanish required
  • Ability to: work well under pressure, multi-task, and meet established timelines and goals
  • Ability to deal effectively and professionally in stressful situation and with a high volume of public and professional inquiries while exhibiting sound judgment and using discretion
  • Ability to communicate thoughts and ideas effectively and to effectively interpret general policy, criteria, and procedures for specific situations as it relates to immigration legal services and/or removal defense
  • Demonstrated ability to build relationships and work effectively with people of diverse social, faith, economic and racial/ethnic backgrounds.
  • Excellent verbal, analytical, writing, and organization skills
  • Prior experience with immigration intake or understanding of immigration legal services preferred
  • Proficient knowledge of MS Office and Internet required

Special Working Conditions and Demands

  • Willingness to work flexible hours; evenings and weekends required
  • Access to a car, valid driver’s license and insurance, and ability to travel within the metropolitan area and sometimes out of state

Position Classification

Full-Time, Exempt

Statement of Equal Opportunity

The Resurrection Project is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, or disability.

Application Instructions

Please send resume and cover letter by email. No phone calls please.

Contact Information

Email: [email protected]

Mail: Human Resources, 1805 S. Paulina, Chicago, IL 60608

Immigration Paralegal, Immigration Legal Services Program

11/26/2021

Direct Services, Case Management, and Data Collection Responsibilities:

  • Provide professional and courteous service to clients and potential clients including answering and returning phone calls, case preparation, and case follow-up
  • Work with attorneys and DOJ accredited representatives to prepare forms for various case types, mailings to USCIS, and filings to immigration court or the Board of Immigration Appeals
  • Maintain comprehensive up-to-date notes of client contact, indicating date, subject matter, and resolution in the client file, per TRP’s Immigration Legal Services Program procedures, and notify client of all activity regarding their case in a timely manner.
  • Attend and participate in required educational programs and staff meetings.
  • Perform other duties as assigned.

Position Title

Immigration Paralegal, Immigration Legal Services Program

Supervisory Relationship

Managing Attorney of Immigration Legal Services Program

Organization General Description

After 30 years and an initial seed capital of $30,000 from area parishes, The Resurrection Project (TRP) has grown to become a powerful and effective social enterprise that seamlessly blends community development, community organizing, and advocacy with human service delivery to create vibrant, healthier, and involved communities. Our efforts have resulted in leveraging over $500 million in community investment.

Department Description

The goal of the Immigration Legal Services Program is as follows: to assist currently eligible immigrants with their applications before USCIS; to provide direct legal services while engaging more people in Community Organizing and Financial Wellness programming; and to provide resources for the community to prepare for Comprehensive Immigration Reform or  for Immigration enforcement measures.

Job Duties and Responsibilities

Direct Services, Case Management, and Data Collection Responsibilities:

  • Provide professional and courteous service to clients and potential clients including answering and returning phone calls, case preparation, and case follow-up
  • Work with attorneys and DOJ accredited representatives to prepare forms for various case types, mailings to USCIS, and filings to immigration court or the Board of Immigration Appeals
  • Maintain comprehensive up-to-date notes of client contact, indicating date, subject matter, and resolution in the client file, per TRP’s Immigration Legal Services Program procedures, and notify client of all activity regarding their case in a timely manner.
  • Attend and participate in required educational programs and staff meetings.
  • Perform other duties as assigned.

Essential Knowledge and Skills

  • Minimum of 2-3 years of experience as an immigration paralegal, handling primarily Removal/Deportation Defense (including Cancellation of Removal and Asylum) and Bond Hearings before Chicago EOIR
  • Experience working with both detained and non-detained clients
  • Ability to assist attorneys with management of court docket with limited supervision
  • Additional experience with family-based immigration, naturalization, greencard renewal, DACA, VAWA, and U-visa cases
  • Familiarity with filing requirements for EOIR, BIA, and USCIS
  • Ability to work independently
  • Ability to work well with people of diverse cultural, educational, and professional backgrounds
  • MUST BE BILINGUAL IN ENGLISH AND SPANISH

Special Working Conditions and Demands

  • Willingness to work flexible hours as needed; mostly Monday-Friday
  • Some evenings and weekends required.
  • Access to a car, valid driver’s license and insurance, and ability to travel within the metropolitan area

Position Classification

Full-Time, Exempt

Statement of Equal Opportunity

The Resurrection Project is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation (including gender identity), military status, disability, or language (any language use not related to job duties). In addition to federal law requirements, The Resurrection Project complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Application Instructions

Interested parties should send a cover letter and resume to [email protected].  No phone calls please.

Intake & Customer Care Specialist

11/26/2021

In support of its mission, TRP seeks an enthusiastic team player with exceptional customer service skills. The Intake & Client Care Specialist is a member of the Full Circle Homes team and plays a key role in supporting TRP’s Full Circle Homes initiative.

The Specialist is a member of the Community Wealth Building Pillar and works with other staff to further TRP's mission through the promotion of financial capability, sustainable homeownership, and wealth building.

Position Title

Intake & Customer Care Specialist

Supervisory Relationship

Intake and Customer Care Supervisor

Work Location

TRP and Partner locations as needed

Organization General Description

After 30 years and an initial seed capital of $30,000 from area parishes, The Resurrection Project (TRP) has grown to become a powerful and effective social enterprise that seamlessly blends community development, community organizing, and advocacy with human service delivery to create vibrant, healthier, and involved communities. Our efforts have resulted in leveraging more than $500 million in community investment.

Pillar Purpose

TRP’s Community Wealth Building Pillar builds financial empowerment and lays the foundation for economic vitality so individuals and business owners can directly invest in the community and have a visible stake in its destiny. Individuals and families are placed on the path of financial stability through financial coaching, homeownership education, foreclosure prevention, and access to affordable and appropriate financial products. TRP was recently designated as a Community Development Financial Institution (CDFI).

General Job Description

In support of its mission, TRP seeks an enthusiastic team player with exceptional customer service skills. The Intake & Client Care Specialist is a member of the Full Circle Homes team and plays a key role in supporting TRP’s Full Circle Homes initiative.

The Specialist is a member of the Community Wealth Building Pillar and works with other staff to further TRP's mission through the promotion of financial capability, sustainable homeownership, and wealth building.

Job Duties and Responsibilities

  • Provide excellent customer service to Full Circle Homes clients.
  • Ability to maintain strict confidentiality of sensitive client information is required.
  • Home Purchase program support duties include:
    • Salesforce: Assist with data integrity and data entry, case management, reporting, and quality control
    • Counseling Appointments: Assist clients upon arrival with digital intake process, upload copies of pertinent documentation, and accompany client to counselor’s office.
    • Client Outreach: Send appointment reminders, assist with scheduling/ re-scheduling, make follow-up calls and emails for aging files (HUD’s 3 Touch Rule).
    • Off-Site Support:  Rotating presence at current and future offsite locations.
    • Additional duties may apply
  • Financial Wellness & Education / Financial Empowerment support duties include:
    • Data Entry (intakes, surveys, workshops, volunteers, etc.)
    • Workshop Preparation (includes promoting, printing education packet formation, etc.)
    • Workshop Support (attendee confirmation, follow up, and assistance during event)
    • Post-workshop data entry and data sharing with corresponding, approved internal departments.
  • Ventanilla de Asesoría Financiera (VAF) support duties include:
    • Provide excellent customer service to constituents of the Mexican Consulate and serve as the front-line of the VAF.
    • Handle calls from new clients: answer general questions, schedule appointments, and register participants for classes.
    • Provide one-on-one assistance to walk-ups to provide information about Financial Wellness & Mexican Consulate services and determine appropriate service(s) needed.
    • Update promotional material as needed
    • Prepare and provide outreach presentation and “mini-presentations” onsite at the Mexican Consulate.
    • Order office supplies for the VAF

Essential Knowledge and Skills

  • Two years’ experience in administration or related field (e.g. administrative assistant, receptionist)
  • Bilingual in English and Spanish required.
  • Demonstrated ability to build relationships and work effectively with people of diverse social, faith, economic and racial/ethnic backgrounds.
  • Excellent demonstration of customer service skills.
  • Proficient knowledge of MS Office and Internet required; Smartsheet and Salesforce preferred.
  • Highly motivated and demonstrated ability to work independently as well as part of a team.
  • Attention to details.
  • Excellent verbal and written communication.
  • Excellent organizational skills and the ability to prioritize multiple tasks and duties.

Special Working Conditions and Demands

  • Willingness to work flexible hours as needed; some evenings and weekends required.
  • Access to a car, valid driver’s license, and ability to travel within the metropolitan area and sometimes out of state.

Position Classification

Full-Time, Exempt. Salary commensurate with experience.

Statement of Equal Opportunity

The Resurrection Project is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation (including gender identity), military status, disability, language (any language use not related to job duties), or any other status protected by applicable federal, state, or local law.

Application Instructions

Please send resume and cover letter by email or mail. No phone calls please.

Contact Information

Email: [email protected]

Mail: The Resurrection Project, Human Resources
1805 South Paulina, Chicago, IL 60608

Property Manager

11/26/2021

The Property Manager is responsible for tenant relations, leasing vacant apartments, lease recertifications, property inspections, rent collections, evictions, budgets, and coordinating building maintenance. The Property Manager is responsible for strategic planning of the department and
working with other departments to further the overall mission of the organization.

Supervisory Relationship

Senior Property Manager

Organization General Description

The Resurrection Project (TRP) is a 501(c)(3) community development organization. Founded by a coalition of Pilsen churches in 1990, The Resurrection Project’s mission is to build relationships and challenge people to act on their faith and values to create healthy communities through organizing, education and community development. The organization primarily serves low and moderateincome families in Pilsen, Little Village, Back of the Yards and Melrose Park.

Division Purpose

The primary focus of the Property Management division is the management of the social, fiscal, and physical aspects in the operation of TRP owned residential, commercial, and community properties.

General Job Description

The Property Manager is responsible for tenant relations, leasing vacant apartments, lease recertifications, property inspections, rent collections, evictions, budgets, and coordinating building maintenance. The Property Manager is responsible for strategic planning of the department and working with other departments to further the overall mission of the organization. The immediate objective of the Property Manager is to keep in compliance the portfolio properties and strive to improve all aspects of assets, including providing excellent customer service. The Property Manager will work closely with all Property Management staff to accomplish identified organizational goals. Property Manager will assist in preparation of annual budget and monitor expenses and complete monthly variance report created by accounting department. Property Managers will work hand in hand with the maintenance department to ensure for the provision of excellence in housing standards. Property Managers are on call 24hrs a day for emergencies. Additional duties of the Property Manager include promotion and relationship building efforts related to other TRP initiatives, products, and/or services such as Community Programs, Organizing, Financial Wellness, Resource Development, and others as needed.

Primary Job Duties and Responsibilities

Tenant Relations

  1. Maintain effective tenant relations with all tenants in order to ensure they are aware of their rights and responsibilities.
  2. Resolve tenant issues, concerns, disputes as needed.
  3. Work in conjunction with other departments to provide excellence in housing.
  4. Prepare notices for residents in regards to upcoming meetings, access to units, inspections, and general building notices.
  5. Prepare lease violation letters to tenants that breach lease, building rules, lease riders or other similar violations. Provide as much as information as possible and highlight areas that tenant failed to comply.
  6. Meet with tenants on a quarterly basis in regards to building issues, management updates, and seasonal changes.
  7. Coordinate Move-In and Move-out inspections.
  8. Hold monthly property meetings and/or create for approval monthly newsletters.
  9. Maintain updated tenant contact information in Property Management Software.
  10. Coordinate all pest related issues including attending and monitoring treatment processes.
  11. Keep inventory of keys for properties and parking lot parking space assignments and permits issued.
  12. Develop and maintain working knowledge of Chicago Landlord Tenant Ordinance, Fair Housing law, and regulatory agreements with financial supporters, including but not limited to, programs with: the City of Chicago Department, Illinois Housing Development Authority (IHDA), HUD, CHA, CLIHTF, LIHTCs, financial institutions, and other sources of renter subsidies and affordable rental financing.

Tenant lease re-certification/renewal

  1. Ensures that tenant files are completed accurately and in a timely manner.
  2. Conducts lease signing with tenants for renewals, new move-ins and recertifications.
  3. Meet with tenants to discuss lease violations within 2 days of the occurrence.
  4. Periodically performs inspections of properties and notifies Maintenance Supervisor of work that is needed.
  5. Keeps up-to date with developments in the field of compliance and regulatory requirements for properties.
  6. Prepare and have approved lease violations and/or 30 day and /or 10 day notices for noncompliance with terms of leases.
  7. Update property management software with Lease, Lease signing dates, and Lease Addendum’s/Riders and Ensure compliance with the City of Chicago Residential Landlord Tenant Ordinance (RLTO), City of Chicago security deposit interest.

Rent Collections

  1. Works with Senior Property Manager in monitoring tenant ledgers for delinquency.
  2. Refers tenant to Financial Wellness Department to set up tenant’s savings budget and/or refer them to social service agencies for financial assistance.
  3. Update tenant accounts with subsidies as assigned by subsidy agencies.
  4. Serve 5 and/or 30 day notices by tenth of each month for all tenant rents not paid.
  5. Review tenant ledgers with Director of Property Management for discrepancies and make adjustments as necessary.
  6. File unpaid 5 day notices by the 15th of each month to attorney.
  7. Prepares documentation to initiate legal proceedings for eviction and/or collections of tenants who fail to pay rent and/other charges, for lease violations, or other characteristics.

Maintenance

  1. Coordinates work orders with Maintenance.
  2. Submits work orders property management software.
  3. Makes sure work orders are being completed and charged accordingly.
  4. Informs Maintenance Supervisor about new and upcoming vacancies and updates property management software.
  5. Analyze with Maintenance Supervisor damages to vacant units.

Budgets and Reporting

  1. Works together with Director of Property Management, Director of Finance to prepare and update property budgets.
  2. Reviews all monthly reports financial/operational. Works with Director of Property Management to develop course of action to address un-budgeted required expenditures or those that would bring the project over budget.
  3. Assist in maintaining all buildings and grounds in an acceptable manner and in accordance to Capital Improvement budget
  4. Responsible for completing required reporting in a timely manner.

Performance Measures

  1. Increase tenant attendance to TRP activities, workshops and planned events.
  2. Achievement of 5% vacancy rate as maximum for entire portfolio.
  3. Timely, quality production of compliance reports, marketing materials and other documents.
  4. Achievement of 95% collection of rent on time.
  5. Start eviction process within ten days of non-payment.
  6. Effective management of property budget created.
  7. Achievement of positive cash flow for entire portfolio.
  8. Effective, strategic development of relationships with peers, leaders, and partners.
  9. Maintain a network of among property management staff at other community organizations.

Essential Knowledge and Skills

  1. A Bachelor’s Degree is the preferred minimum educational level plus experience in property management, asset management, affordable housing, non-profits and/or community development.
  2. Must have or be able to obtain certifications of Certified Occupancy Specialist/Tax Credit Specialist, Blended Occupancy Specialist, and Illinois Leasing License within 6 months of employment.
  3. Public Housing rental housing guideline knowledge or the ability to obtain the RIM Public Housing Rent Calculation designation within six months of employment.
  4. Attendance of the CHA Yardi training and passing the exam ensuring the issuance of a Yardi password.
  5. Maintain Illinois Leasing License.
  6. Obtain TCS Tax Credit Specialist Designation and update as required.
  7. Bilingual - English/Spanish Preferred
  8. Proficient knowledge of MS Office Suite, MS Excel, Property Management software, and Internet required.
  9. Excellent written and oral communications skills; demonstrated public presentation skills.
  10. Demonstrate ability to build relationships and work effectively with people of diverse social, faith, economic and racial/ethnic backgrounds.
  11. Highly motivated and demonstrated ability to work independently as well as part of a team.
  12. Consistent attention to details.

Special Working Conditions and Demands

  1. Willingness to work flexible hours as needed; evenings and weekends required.
  2. Access to a car, valid driver’s license, and ability to travel within the metropolitan area and sometimes out of state.
  3. Must be able to visit construction work sites/hard hat areas, including walking and maneuvering on uncompleted floor surfaces, among construction materials and debris, and climbing stairs and ladders.
  4. Maintain required job skills and all professional competencies. Attend and participate in required educational programs and staff meetings.
  5. Cultivate, manage, and expand relationships with TRP member institutions, leaders, and partners to promote TRP’s rental goals and organizational mission.
  6. Perform other duties and projects as assigned.

Position Classification & Salary
Exempt. Salary commensurate with experience.

Statement of Equal Opportunity

The Resurrection Project is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, or disability.

How to Apply
Contact Information Email: [email protected] Please send resume and cover letter by email. No phone calls please.

Mail: Human Resources, 1805 South Paulina St, Chicago, IL 60608

Property Manager Associate

11/26/2021

The Property Manager Associate is responsible for assuring that tenant files follow Federal, State and local laws and completion of all reports required of these agencies. This position works with a team consisting of property manager, maintenance personnel, and resident services to ensure compliance with all rules and regulations of the property. Current rental portfolio consists of 600 units and growing, a mix of Low-Income Housing Tax Credits, Section 8 vouchers, IHDA, naturally occurring affordable housing, commercial property, and assets held for future development.

Job Duties and Responsibilities

  • Prepare and send out lease renewal/recertification letters 120 days prior to expirations. Included with the expiration notice is the questionnaire, and a request to return verification information to verify the income and assets.
  • Assist property manager to Inspect available vacancies and work with maintenance and/or contractors to create scope of work needed to prep for occupancy.
  • Maintain assigned waiting lists, coordinating with property manager to ensure vacant units are filled quickly.
  • Prepare all applicable lease documents to ensure timely move-ins and adherence to applicable and related rules and regulations for assigned properties.
  • Ensure all tenant contact information is up to date and properly recorded in Yardi.
  • Follow up with the managers to review the Tenant Income certification (TIC) forms drafted prior to lease renewal.
  • Prepare TIC & leasing documents for Property Managers together with lease riders and update management software.
  • Assist with the preparations of tenant file audits.
  • Develop and maintain working knowledge of Chicago Landlord Tenant Ordinance, Fair Housing Laws, and regulatory agreements with financial supporters, including but not limited to, programs with the City of Chicago Department of Housing (DOH), Illinois Housing Development Authority (IHDA), HUD, CHA, CLIHTF, LIHTCs, financial institutions, and other sources of renter subsidies and affordable rental financing.
  • Analyze information given by applicants to determine eligibility.
  • Update forms and/or procedures where needed or offer suggestions to expedite processes and/or procedures.
  • Ensure adherence with Fair Housing Laws, City of Chicago Resident Landlord Ordinance (RLTO), and any other applicable state and local ordinances or laws.
  • Ensure reports are completed timely.
  • Attend the unit inspection with the property manager and complete inspection form noting any issued discovered.
  • Audit resident files making notes of issues and ensuring they are all compliant.
  • Processes re-certifications (i.e., sets up interviews, assist with filling out forms, follows up with processing information, calculates income, prepares leases).
  • Prepare tenant file audits and process intake applications. The compliance specialists will cross audit another compliance specialists’ work, as to maintain separation of preparation and audit.

Performance Measures

  • Timely and quality production of re-certifications and compliance reports.
  • Timely follow-up with tenants and accurate tracking of all communication in Yardi.
  • Professional written and verbal communication with applicants and residents alike.
  • Effective, accurate and consistent execution of day-to-day responsibilities.
  • Effective, strategic development of relationships with member institutions, peers, leaders, and partners.
  • Active participation in required staff meetings and programs

Essential Knowledge and Skills

  • Current Illinois Leasing License and/or the ability to obtain within 3 months of employment as requested.
  • Must have or be able to obtain certifications of Certified Occupancy Specialist/Tax Credit Specialist or Blended Occupancy Specialist.
  • Ability to multitask and work in a fast-paced environment.
  • Must have working knowledge of LIHTC guidelines and/or Tax Credit Specialist (TCS) certification designation.
  • Public Housing rental housing guideline knowledge or the ability to obtain the RIM Public Housing Rent Calculation designation within 6 months of employment.
  • Attendance of the CHA Yardi training and passing the exam ensuring for the issuance of a Yardi password.
  • Proficient knowledge of MS Office, MS Excel, Yardi, and Internet required.
  • Excellent written and oral communications skills; demonstrated public presentation skills.
  • Demonstrated ability to build relationships and work effectively with people of diverse social, faith, economic and racial/ethnic backgrounds.
  • Highly motivated and demonstrated ability to work independently as well as part of a team.
  • Bilingual (Spanish and English) written and speaking required.
  • Strong attention to detail.
  • 2 years plus experience in property management, asset management and/or affordable housing. Bachelor’s Degree is a plus.

Special Working Conditions and Demands

  • Willingness to work flexible hours as needed; evenings and weekends required.
  • Access to a car, valid driver's license, and ability to travel within the metropolitan area and sometimes out of state.
  • Must be able to visit construction work sites/hard hat areas, including walking and maneuvering on uncompleted floor surfaces, among construction materials and debris, and climbing stairs and ladders.
  • Maintain required job skills and all professional competencies.
  • Cultivate, manage, and expand relationships with TRP member institutions, leaders, and partners to promote TRP’s rental goals and organizational mission.

Statement of Equal Opportunity

The Resurrection Project is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation (including gender identity), military status, disability, language (any language use not related to job duties), or any other status protected by applicable federal, state, or local law.

How to Apply
Contact Information Email: [email protected] Please send resume and cover letter by email. No phone calls please.

Mail: Human Resources, 1805 South Paulina St, Chicago, IL 60608

Temporary Help Desk Support Specialist

11/26/2021

The Temporary Help Desk Support Specialist responsibilities for the Emergency Rental Assistance Program includes customer service support to all ERAP staff for their connectivity and computer needs. The Help Desk Support Specialist reports to the IT Manager and works closely with other team members to address the needs of staff. This position also completes administrative tasks and compiles reports that detail program activity. One of the main duties is to facilitate, communicate and apply the collective know-how of all members of the organization to advance and replicate the Mission through the practical and strategic use of the TRP Integrated Technology System.

Position Title

Temporary Help Desk Support Specialist

Supervisory Relationship

IT Manager

Organization General Description

The Resurrection Project (TRP) is a 501(c)(3) community-based organization.  Founded by a coalition of Pilsen churches in 1990, The Resurrection Project's mission is to build relationships and challenge people to act on their faith and values to create healthy communities through organizing, education, and community development. The organization primarily serves low and moderate-income families in Pilsen, Little Village, Back of the Yards, and Melrose Park.

General Job Description

The Temporary Help Desk Support Specialist responsibilities for the Emergency Rental Assistance Program includes customer service support to all ERAP staff for their connectivity and computer needs. The Help Desk Support Specialist reports to the IT Manager and works closely with other team members to address the needs of staff. This position also completes administrative tasks and compiles reports that detail program activity. One of the main duties is to facilitate, communicate and apply the collective know-how of all members of the organization to advance and replicate the Mission through the practical and strategic use of the TRP Integrated Technology System. In addition, The Help Desk Support Specialist should be able to multitask on a variety of Infrastructure projects when requested. They must work well independently and, in a team setting, as well as be familiar with several networking practices. They should also have a good understanding and experience of help desk support and vendor interaction.

Primary Job Duties and Responsibilities

  • Provide technical support on site and remotely to all TRP Staff and Manage Call center system
  • Facilitate staff training, coaching, and technical education for staff in IT processes and procedures.
  • Maintain and keep up to date the IT inventory for the organization
  • Protect the company and its operations against IT risks, including unauthorized access to information, data integrity problems, loss of processing capability, and poor service levels.
  • Install, modify, and repair computer hardware and software
  • Run diagnostic programs to resolve problems.
  • Clean up computers
  • Run reports to determine malfunctions that continue to occur
  • Manage Internal Help Desk tickets system in a timely manner
  • Escalate issues to the next Tier with next level of difficulty
  • Follow-up with customers to ensure issues are resolved
  • Actively update, maintain, and monitor all aspects of computer networks
  • Perform other duties as assigned.

Performance Measures

  • Assist staff in a timely manner dependent on the level of need.
  • Maintain cheerful and helpful attitude.
  • Timely completion of duties as assigned.

Essential Knowledge and Skills

  • Education: Bachelor’s degree in Computer Science or 3 years on related field required. Must have a minimum of 4 years’ experience in the IT field.
  • IT experience in Active Directory and Microsoft Office 365
  • Basic knowledge of VoIP Phone Systems
  • Basic knowledge of Printer troubleshooting
  • IT inventory knowledge
  • Strong documentation skills
  • Proficiency with a MAC and IOS computers
  • Strong problem solving, and communication skills is required
  • Detail oriented to keep detailed notes on tickets
  • Highly organized to keep Help desk tickets order
  • Ability to diagnose and resolve basic computer technical issues
  • Adhere to highest ethical standards.
  • Bilingual (English/ Spanish)

Special Working Conditions and Demands

  • Willingness to work flexible hours as needed including evenings and weekends.
  • Access to a car, valid driver's license, and ability to travel within the metropolitan area.
  • Maintain required job skills and all professional competencies.

Position Classification

Full-Time, Temporary

Statement of Equal Opportunity

The Resurrection Project is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation (including gender identity), military status, disability, or language (any language use not related to job duties). In addition to federal law requirements, The Resurrection Project complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Application Instructions

Please send resume and cover letter by email or mail. No phone calls please.

Contact Information

Email: [email protected]

Mail

Human Resources, 1805 South Paulina, Chicago, IL 60608