The Information Technology Operations Coordinator has a role in supporting the IT team in delivering consistent, high-quality service, reporting directly to the VP of Information Technology while working closely with the IT Manager to roll out audits, new systems and projects. This position involves coordinating various IT activities, internal department operational processes, and providing support to the IT team and end-users. This role requires it to be highly organized, detail-oriented, possess excellent communication and problem-solving skills, and have a solid understanding of IT infrastructure and operations. This role requires proactive planning, effective execution, and the ability to prioritize tasks in a fast-paced environment.
Position Title: REAS Administrative Assistant
Supervisory Relationship: VP Of Property & Risk Management
Organization General Description:
The Resurrection Project (TRP) builds trusting relationships to educate and propel individuals, immigrants, and families to achieve their social and economic aspirations, stable homes, and equitable participation in their community. TRP is a leading provider of affordable housing, financial education, and immigration services on Chicago’s Southwest side.
During the past three decades TRP, has worked to improve the lives of individuals and families by creating wealth, building assets, and engaging residents to be catalysts for change. Rooted in the Pilsen community, TRP’s impact now extends across the City of Chicago and through the State of Illinois; we are making steady progress towards leveraging and preserving more than $1 billion in community wealth in 2025.
General Job Description
The Administrative Assistant works directly the VP of Property Management to manage internal and external, correspondence, Parcel delivery, assist in meeting set up and oversight. The Admin oversee special projects assigned by department lead. The Admin will work with other divisions, staff, and leadership to further the overall mission of the organization. The Admin will handle phone calls, document client entries and interactions into Yardi and Salesforce, and facilitate cross functional departmental interactions.
Primary Job Duties and Responsibilities:
- Greet, interact, and build the initial client relationship and confidence in TRP with every prospective client, visitors, staff in a professional calm demeanor.
- Be able to communicate in English written and verbally in a clear and polite tone.
- Be able to operate office equipment.
- Be able to sit, stand, walk, lift as required for position.
- Keep updated records and detailed documentation of client interactions, concerns, and complaints in, Yardi, and Salesforce.
- Organizes and maintains internal and external mail or parcels.
- Provides support by maintaining clear communication between internal and external organizations, personnel, and senior leadership.
- Uses good judgment to discern what issues may be urgent for immediate transfer to supervisor's attention.
- Assists in preparing timely, professional written correspondence.
- Assists and support Facilities team with work order creation, follow-up and close-out.
- Assists and supports PM team with administrative tasks
- Assists and supports AM team with administrative tasks
- Assist in projects pertaining to meetings as needed to relay information.
- Assist in implementation of staff events and outings.
- Works on special projects which include multiple facets of operational or departmental needs.
- Maintains required job skills and core professional competencies.
- Maintains strict confidentiality relating to information coming into or out of the office.
- Must have the ability to multitask.
- Serves as a translator when clients request this at their interview appointment.
- Supports VP of Property Management with employee engagement initiatives.
- Supports department with administrative tasked during staff turn-over
- Other duties as assigned
Performance Measures
- Timely, accurate completion of assigned projects and asks.
- Timely, accurate maintenance of time management.
- Effective and supportive relationships visitors, staff, and other external partners.
- Active participation in required staff programs, and meetings.
Essential Knowledge and Skills
- Work experience within Property Management, Customer service, Front desk Preferably.
- Ability to communicate instructions to clients; questions and inquiries must be sufficiently addressed to avoid confusion and misinterpretation.
- Excellent organizational skills and the ability to prioritize multiple tasks and duties.
- Ability to work under pressure and complete assignments in a timely, professional manner.
- Ability to adapt to new systems and processes.
- Detail oriented and well-organized.
- Bilingual in English/Spanish Required.
- Demonstrated ability to build relationships and collaborate effectively with people of diverse social, faith, economic and racial/ethnic backgrounds.
- Highly motivated and demonstrated ability to work independently as part of a team, problem solve and be persistent.
- Excellent written and oral communication skills.
- Knowledge of Microsoft Office products, Salesforce {or similar CRM systems}, smart devices, and the internet.
- Adhere to the highest ethical standards.
Special Working Conditions and Demands
- Must be able to work some evenings and weekends as requested.
- Must have valid driver's license and ability to travel.
- This position is an essential function with the organization and requires you to be onsite for your scheduled workdays.
Position Classification & Salary
Hourly: $21 - $23
Full-Time, Exempt, Essential. An essential employee is defined as an individual who is required to report onsite to maintain the critical services and operational functions of the organization such as, but not limited to, safety, sanitation, and the essential operation of residences, buildings, and services for TRP.
Benefits: Medical HDHP, HMO, and PPO.
- Dental HMO and PPO
- Vision
- Life Insurance and ADD, Company Paid
- Short- and Long-Term Disability: Company Paid
- 403(B) retirement savings plans
- Flexible Spending account and Dependent care account
- Transit Benefit
Statement of Equal Opportunity
The Resurrection Project is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation (including gender identity), military status, disability, or language (any language use not related to job duties). In addition to federal law requirements, The Resurrection Project complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
How To Apply
Interested parties should send a cover letter and resume to [email protected]. No phone calls please.